Privacy Policy

Last Updated: 06 July 2026

Ananda Niketan Foundation respects your privacy and is committed to protecting the personal information shared with us through our website, enquiry forms, donation forms, phone calls, WhatsApp messages, email communication, and other interaction channels.

This Privacy Policy explains how we collect, use, store, protect, and share your information when you visit or use https://anandaniketan.org/.

1. About Ananda Niketan Foundation

Ananda Niketan Foundation is an old age home in Kolkata focused on providing a peaceful, caring, safe, and homely environment for senior citizens. Our website provides information about our care services, facilities, admission enquiries, donations, gallery, and contact options.

2. Information We Collect

We may collect the following types of information:

A. Contact and Enquiry Information

When you submit an enquiry or contact us, we may collect:

  • Full name
  • Phone number
  • WhatsApp number
  • Email address
  • Service interested in
  • Preferred contact method
  • Message or enquiry details

B. Admission and Care-Related Information

If you enquire about admission or care services, we may collect details related to the senior citizen or family member, such as:

  • Name and contact details
  • Care requirements
  • Health, medication, mobility, or wellness-related information shared by you
  • Family contact details
  • Visit or admission preferences

We collect such information only to understand the care requirement and respond properly.

C. Donation Information

When you make or confirm a donation, we may collect:

  • Donor name
  • Phone number
  • Email address
  • Donation amount
  • Payment reference ID
  • Payment screenshot
  • Address
  • Message or note

We use this information to verify donations, maintain donation records, and communicate with donors.

D. Website Usage Information

When you visit our website, we may automatically collect limited technical information such as:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Date and time of visit
  • General website usage data

This helps us improve website performance, security, and user experience.

E. Photos, Testimonials, and Media

If you share photos, testimonials, reviews, or consent for media use, we may use them on our website, social media pages, printed materials, or promotional communication. We will use such content only with appropriate consent.

3. How We Use Your Information

We may use your information for the following purposes:

  • To respond to enquiries
  • To provide information about old age home services, facilities, admission, and care support
  • To communicate through phone, WhatsApp, email, or SMS
  • To schedule visits or consultations
  • To understand senior care requirements
  • To verify and acknowledge donations
  • To maintain internal records
  • To improve website content, design, and user experience
  • To send important service-related communication
  • To comply with legal, accounting, regulatory, or administrative requirements
  • To protect the safety, rights, and interests of residents, families, donors, staff, and the organization

4. Sensitive Personal Information

Because our services relate to elderly care, you may voluntarily share health, medication, mobility, wellbeing, or care-related information with us. We treat such information carefully and use it only for care enquiry, admission discussion, family coordination, safety, and service-related purposes.

Please do not submit highly sensitive documents or medical records through public website forms unless specifically requested by our authorized team.

5. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to improve browsing experience, understand visitor behaviour, and maintain website security.

Cookies may help us:

  • Remember website preferences
  • Improve website loading and performance
  • Understand which pages are visited
  • Protect the website from misuse

You can disable cookies from your browser settings. However, some website features may not work properly if cookies are disabled.

6. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information only when necessary with:

  • Internal team members who handle enquiries, care coordination, admissions, donations, or support
  • Service providers such as website hosting, email, IT support, form management, payment verification, or communication tools
  • Professional advisors such as accountants, auditors, legal advisors, or consultants
  • Government, regulatory, law enforcement, or legal authorities when required by law
  • Medical or emergency support providers, where necessary for safety or urgent care coordination

All sharing is done only for legitimate operational, legal, safety, or service-related purposes.

7. Payment and Donation Information

Donation payments may be made through UPI or other available payment methods displayed on our website. When you upload a payment screenshot or provide a payment reference ID, we use it only to verify the donation and maintain records.

Please do not share unnecessary banking passwords, UPI PINs, card PINs, OTPs, or other confidential payment credentials with us. Ananda Niketan Foundation will never ask for your OTP, UPI PIN, or banking password.

8. Data Retention

We retain personal information only for as long as necessary for the purpose for which it was collected, including:

  • Responding to enquiries
  • Managing admission or care-related communication
  • Donation verification and accounting records
  • Legal, regulatory, tax, audit, or administrative requirements
  • Resolving disputes or protecting our legal rights

When information is no longer required, we may delete, anonymize, or securely archive it.

9. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

These steps may include:

  • Limited access to personal data
  • Secure website and hosting practices
  • Internal confidentiality practices
  • Reasonable technical and organizational safeguards
  • Careful handling of sensitive care-related information

However, no method of online transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

10. Your Rights

Subject to applicable law, you may request to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Withdraw consent where processing is based on consent
  • Request deletion of personal information, where legally permissible
  • Ask questions about how your information is used
  • Raise a privacy-related grievance

To make a request, please contact us using the details provided below.

11. Communication Consent

By submitting an enquiry, donation form, contact form, or by contacting us through phone, WhatsApp, email, or other channels, you consent to being contacted by Ananda Niketan Foundation for service-related, enquiry-related, admission-related, donation-related, or support-related communication.

You may request us to stop non-essential communication at any time.

12. Third-Party Links

Our website may contain links to third-party platforms such as WhatsApp, Google Maps, social media pages, payment apps, or other external websites. We are not responsible for the privacy practices, content, or security of third-party websites or apps. Please review their privacy policies before sharing information with them.

13. Children’s Privacy

Our website is intended for general informational use by adults, families, donors, and guardians. We do not knowingly collect personal information from children without appropriate consent from a parent or guardian.

14. Photos, Gallery, and Testimonials

Photos, testimonials, reviews, or stories displayed on our website may be used to show the environment, care, facilities, and trust associated with Ananda Niketan Foundation. We aim to use such content respectfully and with suitable permission.

If you believe any image, testimonial, or personal content has been used incorrectly, please contact us for review.

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements, or operational practices. The updated version will be posted on this page with a revised “Last Updated” date.

16. Contact Information

For questions, requests, complaints, or privacy-related concerns, please contact:

Ananda Niketan Foundation
P-128, Ananda Nagar, Kolkata – 700152
Phone: +91-9836251110
Email: info@anandaniketan.org
Alternative Email: anandaniketanfoundation@gmail.com

17. Grievance Officer

For privacy-related grievances, you may contact:

Grievance Officer: [Grievance Officer Name]
Email: info@anandaniketan.org
Address: P-128, Ananda Nagar, Kolkata – 700152

We will review and respond to privacy-related concerns within a reasonable time as required under applicable law.